At Zivi Tour, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and fair return and refund process.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the product must be unused, in the same condition as when you received it, and in its original packaging.
How to Initiate a Return
To start a return, please contact our customer service team within 7 days of delivery at [email protected] with your order details and reason for return. We will guide you through the process and provide instructions on how to send the item back to us.
Return Shipping
The customer is responsible for the return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping service to ensure the item reaches us safely.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 business days and issued via the original payment method.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if opened or used. We will specify any such items at the time of purchase or on the product page.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 3 days of delivery at [email protected] with photos and details. We will arrange for a replacement or refund as appropriate.
Exchange Policy
Currently, we do not offer direct exchanges. To exchange an item, please return the original product for a refund and place a new order.
Contact Us
If you have any questions or concerns about our refunds and returns, please email us at [email protected].